Delivery and Returns
Free postage to the UK mainland.
PLACING AN ORDER
Please note that at the present time we cannot deliver outside the UK.
All our work is handmade to order. In most cases, we don’t carry surplus stock, and orders can take up to 14 days. If we are unable to meet this time scale, we will email or contact you and let you know the estimated delivery time. If you are not happy with this and wish to cancel your order, we will issue you a refund. If you need an item for a certain date, please contact us and we’ll be happy to try to help you.
Goods ordered are paid for upfront and your credit/debit card will be charged when your order is placed. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Please ensure that all the information is correct when placing your order, we do not accept responsibility if it is not delivered due to incorrect information.
We reserve the right to cancel your order if:
- We have insufficient stock to deliver the goods you have ordered or at short notice, due to circumstances out of our control, we are unable to obtain the materials to make your order.
- Your order is from outside the UK.
- We have discontinued or changed the item, but it is showing as available on our website.
- Your order contains a product identified as having a pricing or product description error.
- If we have taken payment prior to non-acceptance of your Order then we will refund you, but please note that it can take up to 10 days for the bank to transfer the funds to you.
If you have any questions relating to ordering or any aspect of the use of this website, please contact us by emailing info@colourfultime.co.uk or calling us on 07472 702841
DELIVERY
We use Royal Mail 24 hr tracked and signed. If you would prefer a Royal Mail Saturday delivery, please contact us and we’ll let you know the cost. Please note that at times, delays can occur with their services, and we cannot be held responsible for this. This service delivers Monday-Friday.
If they cannot deliver your item, a card with information will be left for you to collect your purchase from a collection point or they may try to re-deliver. Please note that if you do not collect from the collection point or refuse the delivery which causes the goods to be returned to us, you will be charged for the extra costs incurred.
CANCELLING AN ORDER
You may cancel an order at any point prior to delivery. If we have not already despatched the order you will be refunded in full. If, however, we have already despatched the order you will not be refunded for the delivery charge and will be responsible for any return postage.
Please contact us either by email at: info@colourfultime.co.uk or call us on 07472 702841 Monday-Friday 9-5pm
RETURNS
We hope you are happy with your purchase, but should you wish to return an item either because of a change of mind or due to an issue with the product we will try and make it as simple as possible for you.
- Please firstly call us first to discuss your return on 07472 702841 or email info@colourfultime.co.uk. Please ensure your return is sent back in the original packaging if possible and the same well packaged condition it was sent out to you, otherwise regretfully your return will not be accepted. Please return it with the original receipt. Purchases must be returned within 14 days of you receiving the item.
Please post your return to us via a trackable and insured service eg Royal Mail tracked, Hermes or DPD and obtain a proof of delivery. Ensure the parcel is addressed correctly, is well protected and return to:
Colourful Time, 20a Market Street, New Mills, Derbyshire SK22 3EA.
If you don’t use a trackable service and your return goes missing and we don’t receive it, then we cannot be held accountable for missing items.
We will refund your returned item as soon as possible or within 10 days of receipt.
If the item has not been returned in a fully saleable condition, we reserve the right to refuse a refund, or to deduct up to 50% of the original selling price from the refund amount.
DAMAGED ITEMS FOUND ON DELIVERY
Please check your order as soon as it arrives as this helps to avoid any doubt for items damaged in transit.
If your item is faulty or damaged, please notify us within 5 days.
Please contact us either by email on info@colourfultime.co.uk or call us on 07472 702841 Monday-Friday 9-5pm.